Privacy Policy

Last Updated: January 28, 2025

DL AND D SINO AFRICA LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, including CF Alpha Logistics (User App, Vendor App, and Rider App) and Infinity Mall.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Delivery addresses
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences

1.2 Authentication Information

When you use Sign in with Apple or Google Sign-In:

• We receive your name and email address from the authentication provider
• We do not store your Apple ID or Google password
• Authentication tokens are securely managed through Firebase Authentication

1.3 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent in app)
• Location data (with your permission, for delivery services and rider navigation)
• Push notification tokens (to send order updates and notifications)

1.4 Rider App Specific Information

For delivery riders using the Rider App, we additionally collect:

• Real-time GPS location (for navigation and delivery tracking)
• Delivery completion data (photos, signatures, timestamps)
• Earnings and payment information
• Performance metrics (delivery times, ratings)
• Vehicle information (if applicable)

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing orders and deliveries
• Authenticating users and managing accounts
• Sending order updates and notifications
• Improving our applications and user experience
• Preventing fraud and ensuring security
• Complying with legal obligations
• Communicating with you about our services

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is stored securely using Firebase Cloud Firestore
• All data transmissions are encrypted using industry-standard SSL/TLS
• Authentication is managed through Firebase Authentication with secure token-based access
• Payment information is processed through PCI-DSS compliant payment processors
• Access to personal data is restricted to authorized personnel only

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us provide our services (e.g., Firebase, Google Cloud, payment processors)
• Vendors: When you place an order, relevant information is shared with the vendor to fulfill your order
• Legal Requirements: When required by law or to protect our rights and safety

5. Third-Party Services

Our applications use the following third-party services:

• Firebase (Google): Authentication, database, cloud storage, and push notifications
• Sign in with Apple: Authentication service provided by Apple
• Google Sign-In: Authentication service provided by Google

These services have their own privacy policies governing their use of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct your information through your profile settings
• Deletion: Request deletion of your account and associated data
• Opt-out: Disable push notifications in your device settings
• Data Portability: Request a copy of your data in a portable format

7. Account Deletion

You can delete your account at any time:

• In the CF Alpha Logistics User App: Go to Profile → Scroll to bottom → DELETE ACCOUNT
• In the CF Alpha Logistics Vendor App: Go to Profile → Scroll to bottom → DELETE ACCOUNT
• In the CF Alpha Logistics Rider App: Go to Profile → Scroll to bottom → DELETE ACCOUNT
• Contact our support team at the email below

When you delete your account:

• Your personal information will be permanently deleted
• Your orders and transaction history will be anonymized
• This action cannot be undone
• Some information may be retained for legal or regulatory compliance

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us